Support & Training

Every Imagine customer has access to our knowledgeable support team.

Whether you have a technical question, need assistance with a feature or simply want advice on getting the most from your digital signage network, we're here to help.

Our goal isn't just to resolve problems—it's to help you maximise the value of your investment.

Yes, when you contact Imagine, you will always deal with a real member of our team. We don't believe great customer service should be replaced by automated responses or AI chatbots.

Whether it's a quick WhatsApp message, a telephone call, an email or a scheduled video meeting, you will receive personalised support from people who understand both the software and the practical challenges of managing digital signage networks.

We offer a range of convenient support options, including:

• Telephone support
• Email support
• WhatsApp support
• Remote assistance
• Video meetings
• Online demonstrations

This allows you to choose the communication method that's most convenient for your business.

Our support team is available during normal business hours, with additional assistance available for customers where appropriate.

If you're unsure about your support options, simply get in touch and we will be happy to explain what's available with your solution.

Absolutely.

Getting started with a new platform should be straightforward.

Our onboarding process helps ensure your screens are configured correctly, your users are familiar with the software and your network is ready for day-to-day operation.

We'll guide you through every step to ensure a smooth transition.

Yes, we provide personalised training sessions to help your team become confident using the platform. There is no limit to the amount of times you can reach out to us.

Training typically covers:

• Uploading content
• Creating playlists
• Scheduling campaigns
• Managing screens
• Monitoring your network
• Reporting
• User management

Most users are comfortable with the platform after a short training session, partly due to its intuitive design and feature implementation

Certainly, training can be provided for individuals, small teams or larger organisations.

Whether you're training one marketing manager or an entire national support team, we will adapt the session to suit your requirements.

Yes.

Many customers prefer remote training because it's convenient and allows staff from multiple locations to participate.

Using video conferencing and screen sharing, we can provide interactive training sessions without the need for travel.

Absolutely.

Many of our customers have moved to Imagine from other digital signage providers.

We'll help you plan the migration, minimise disruption and ensure your transition is as straightforward as possible.

Our team has extensive experience managing digital signage projects of all sizes and can guide you through every stage of the process.

Yes.

Whether you're installing a single display or rolling out hundreds of screens, our team can provide advice throughout the installation process.

Where required, we can also supply hardware, arrange installation services and assist with commissioning your digital signage network.

Yes.

Many technical issues can be resolved remotely without requiring a site visit.

Using our monitoring tools and remote support capabilities, we can often diagnose and resolve problems quickly, helping to reduce downtime and minimise disruption.

We understand that reliable support is essential and our team aims to respond promptly and keep you informed throughout the process. Expect a response within minutes.

Many queries can be resolved quickly, whilst more complex issues are investigated thoroughly to ensure the most effective long-term solution.

Absolutely.

Our relationship with customers doesn't end once the software has been installed.

We're committed to providing ongoing support and helping you get the most from your digital signage network for years to come.

Yes.

Imagine is continually evolving.

We regularly release updates that introduce new features, improve performance and enhance security.

Many of these improvements are inspired directly by customer feedback, helping to ensure the platform continues to meet the changing needs of businesses.

Absolutely, some of our most valuable features have originated from customer suggestions. We want to continue to evolve Imagine and actively listen to feedback. Our aim is to build software that genuinely solves real-world challenges and keeps up with the times.

Imagine wasn't built by a software company looking to enter the digital signage industry.

It was built by people who have spent more than 15 years deploying, managing and supporting real digital signage networks.

That practical experience shapes not only our software but also the way we support our customers.

We understand the pressures of running business-critical displays because we've experienced them ourselves.

As your organisation grows, we're here to help you every step of the way.

Whether you're adding more screens, expanding into new regions or introducing additional users, our team can help ensure your digital signage network continues to perform efficiently and reliably.

Many of our customers started with just a handful of displays and now manage hundreds of screens using the same platform.

We believe it's a combination of four things:

• Reliable software that's easy to use (it just works :)
• Continuous development and innovation.
• Friendly, knowledgeable support from real people.
• Cost effective

Technology is important, but long-term relationships are built on trust, responsiveness and genuine customer service. That's exactly what we aim to deliver every day.