Account & Billing

Getting started is easy.

Simply contact our team to discuss your requirements and we'll create an account that's tailored to your business. Once your account has been set up, you'll receive your login details and can begin adding screens, users and content straight away.

If you're evaluating the platform, we can also arrange a personalised demonstration or trial.

You can securely access your Imagine account from any modern web browser using your unique login credentials.

Once signed in, you'll have access to your dashboard, media library, playlists, campaigns, reports and user management tools, depending on your permissions.

Yes.

If you've forgotten your password, simply use the password reset option on the login page.

A secure password reset link will be sent to your registered email address, allowing you to regain access to your account quickly.

Absolutely.

For security reasons, we recommend changing your password periodically.

Users can update their password at any time from within their account settings.

Yes.

If your business information, contact details or billing information changes, simply let us know or update the relevant information within your account where applicable.

Keeping your details up to date helps ensure invoices, notifications and support requests are processed correctly.

Adding new screens is quick and straightforward. Navigate to the subscriptions page in your dashboard, select the monthly or annual plan, followed by the quantity of licenses you require. Add your payment details and confirm.

Once the license has been activated, the new licenses will auto assign to unlicensed screens. Alternatively this can be controlled under the "screens" page, under each screen.

Yes.

If a screen is permanently removed from your network, it can be decommissioned from your account.

If your licensing requirements change, you can adjust these on your dashboard under subcriptionss.

Yes.

If you're replacing hardware or relocating a display, licences can usually be reassigned to a new compatible device.

This makes upgrading hardware simple without needing to create a completely new account.

We accept all major credit card and debit cards (Visa and Mastercard)

Yes.

If your finance department changes, your company details are updated or you'd like invoices sent to a different contact, simply let us know and we'll update your account.

Your subscription can be adjusted to reflect the additional screens.

Our team will explain how any changes affect your billing before they're processed, ensuring complete transparency.

If you wish to cancel or discuss your subscription, simply contact our team.

We'll explain the applicable notice periods and assist you with the process, ensuring a smooth transition.

Should you decide to discontinue your subscription, our team will advise you on the available options for your account and any content stored within the platform.

If you're planning to migrate to another solution, we'll also do our best to make the transition as straightforward as possible.

Our friendly team is always happy to help.

Whether you have a question about an invoice, your subscription or your account, simply contact us and we will ensure your enquiry is handled promptly and professionally.