Is Imagine a secure platform?
Yes.
Security is built into every aspect of the Imagine platform.
From secure user authentication and encrypted communication to role-based permissions and controlled access, we've designed the platform to help protect your content, users and digital signage network.
We also continue to invest in regular improvements to ensure the platform remains secure as technology evolves.
Is communication between the player and the platform encrypted?
Yes.
All communication between your digital signage players and the Imagine platform is encrypted to help protect information whilst it is transmitted over the internet.
This ensures content, schedules and system information are transferred securely between your devices and our cloud platform.
What happens if the internet connection is lost?
Your screens won't suddenly go blank.
Every player stores approved content locally after it has been downloaded.
If the internet connection is temporarily interrupted, playback continues according to the existing schedule without any disruption to your audience.
Once connectivity has been restored, the player automatically synchronises with the platform and downloads any new content or schedule changes.
This approach combines the flexibility of cloud management with the reliability of local playback.
What happens during a power failure?
If a screen or media player loses power, playback will naturally stop until power is restored.
Once the device starts up again, the Imagine Player automatically launches, reconnects to the platform and resumes normal playback without requiring manual intervention.
This helps minimise downtime and ensures your screens return to operation as quickly as possible.
How reliable is Imagine?
Reliability has always been one of our highest priorities.
Imagine has been developed using over 15 years of practical digital signage experience, with every feature designed to support dependable day-to-day operation.
Our software manages thousands of displays across multiple industries, helping businesses communicate with confidence every day.
Will my screens continue playing if the platform is unavailable?
Yes.
Because content is stored locally on each player, your displays continue playing downloaded media even if they are temporarily unable to communicate with the cloud platform.
This significantly improves resilience and reduces the likelihood of blank screens.
Does Imagine automatically recover after a connection is restored?
Absolutely.
As soon as the player reconnects to the internet, it automatically checks for any pending updates.
New campaigns, revised schedules and updated media are downloaded without requiring any action from the user.
Can I trust scheduled campaigns to play automatically?
Yes.
Once your campaigns have been published, Imagine automatically manages the scheduling for you.
Content starts and stops according to the dates, times and rules you've configured, helping to ensure campaigns are delivered exactly as planned.
Is my content stored securely?
Yes.
Your content is securely managed within the Imagine platform before being distributed to your selected players.
Only the content required by each screen is downloaded, helping to ensure efficient and secure content delivery.
Can unauthorised people access my screens?
Imagine includes user authentication and permission controls designed to restrict access to authorised users only.
Administrators determine who can access the platform and what actions each user is permitted to perform.
This helps protect your digital signage network from accidental or unauthorised changes.
How are user accounts protected?
Each user has their own secure account and password.
Using individual user accounts rather than shared logins improves accountability, strengthens security and allows administrators to manage access more effectively.
Can I control who publishes content?
Yes.
Publishing permissions can be restricted to authorised users.
This ensures campaigns are only distributed by approved members of your organisation, helping to maintain brand consistency and reduce the risk of accidental updates.
Does Imagine keep a record of user activity?
Yes.
Imagine includes an audit trail that records key administrative actions.
This allows administrators to review changes such as media uploads, campaign publishing, user management and configuration updates.
An audit history helps improve accountability and simplifies troubleshooting where required.
Is Imagine suitable for enterprise organisations?
Absolutely.
Imagine has been designed to support organisations ranging from independent businesses to national and international enterprises.
The platform combines scalability, reliability and robust security, making it suitable for deployments consisting of hundreds or even thousands of displays.
How does Imagine minimise downtime?
Several features work together to maximise uptime, including:
- Local media storage
- Automatic content synchronisation
- Intelligent scheduling
- Real-time monitoring
- Remote diagnostics
- Playback recovery after interruptions
These features help ensure your screens remain operational with minimal manual intervention.
Can I rely on Imagine for business-critical communications?
Yes.
Many organisations rely on digital signage to communicate important operational information, customer messaging and time-sensitive promotions.
Imagine has been designed to deliver content reliably whilst providing the monitoring tools needed to identify and resolve issues quickly.
How often is the platform updated?
We continually improve Imagine through regular software updates.
These updates may include:
- Performance improvements
- New features
- Security enhancements
- Bug fixes
- User experience improvements
Our goal is to ensure customers continue benefiting from a modern, reliable and feature-rich digital signage platform.
Will updates interrupt my screens?
Our updates are carefully planned to minimise disruption wherever possible.
In most cases, improvements are delivered seamlessly, allowing your digital signage network to continue operating normally whilst benefiting from the latest enhancements.
Can I monitor the health of my players?
Yes.
Imagine provides detailed monitoring information to help you identify connectivity issues, offline players and other operational events.
This allows your team to respond proactively before small issues become larger problems.
What makes Imagine a reliable digital signage solution?
Reliability comes from more than just good software.
It comes from understanding how digital signage operates in the real world.
Having managed digital signage networks for more than 15 years, we've developed Imagine around the practical challenges businesses face every day. The result is a platform that's dependable, easy to manage and built to support organisations of every size.
Why is reliability so important in digital signage?
Your screens represent your business.
Whether they're promoting products, welcoming visitors or communicating with employees, they need to operate consistently and professionally.
Reliable software helps reduce downtime, minimise support costs and ensure your audience always sees the content you intended.
That's why reliability remains one of the foundations upon which Imagine has been built.
Still have questions?
Our team is always happy to help — book a demo or get in touch.