Monitoring & Reporting

Imagine provides a live monitoring dashboard that shows the status of every connected screen in real time.

At a glance, you can see whether a display is:

• Online
• Offline
• Downloading content
• Synchronising
• Experiencing connectivity issues

This allows you to quickly identify any screens that may require attention without having to visit the location.

If a screen loses its internet connection or stops communicating with the platform, its status is automatically updated within the monitoring dashboard.

You'll immediately be able to see:

• Which screen is affected
• When it last communicated
• Its current status
• Its location
• Any recent activity

This makes it much easier to diagnose issues and restore normal operation as quickly as possible.

No.

One of the key benefits of Imagine is that content is downloaded and stored locally on each player.

If a screen temporarily loses its internet connection, it will continue displaying the most recently downloaded content according to its schedule.

Once the connection has been restored, the player automatically checks for any new updates and synchronises with your account.

Absolutely.

Whether you're managing a handful of displays or thousands across multiple countries, every screen can be monitored from a single dashboard.

This gives you a complete overview of your network without needing to log into separate systems or visit each location individually.

Yes.

To make larger deployments easier to manage, screens can be organised into logical groups such as:

• Country
• Region
• Branch
• Store
• Department
• Client
• Franchise
• Custom groups

This makes it simple to monitor specific parts of your network and quickly identify any issues.

Yes.

Imagine includes an interactive map view that displays the geographical location of your screens.

This is particularly useful for organisations managing displays across multiple cities or countries, allowing you to visualise your entire network from a single screen.

Yes.

Imagine allows you to capture screenshots from your displays, giving you confidence that the correct content is being shown.

This is particularly useful when:

• Verifying campaigns
• Supporting remote troubleshooting
• Confirming installations
• Checking content quality
• Assisting customers

Being able to see what a screen is displaying often eliminates unnecessary site visits.

Imagine includes a comprehensive range of reports to help you monitor the health and performance of your digital signage network.

Available reports include:

• Screen availability
• Connectivity reports
• Playback reports
• Proof of playback
• Device activity
• Campaign reports
• Screen status history
• Playlist activity
• User activity

Our reporting tools provide valuable operational insight whilst helping you demonstrate performance across your network.

Proof of Playback records when scheduled content has successfully played on your screens.

This is particularly valuable for organisations that need to demonstrate campaign delivery, whether for internal reporting or third-party advertising.

Rather than relying on assumptions, you'll have clear evidence that your content was displayed as intended.

Yes.

Reports can be exported for further analysis or sharing with colleagues and clients.

Many organisations use exported reports for:

• Management reporting
• Marketing analysis
• Customer reporting
• Operational reviews
• Compliance records

This makes it easy to keep stakeholders informed without manually compiling information.

Absolutely.

Imagine records the availability of every connected screen, allowing you to monitor uptime across your entire network.

This helps identify recurring issues, measure reliability and ensure your displays are performing as expected.

Yes.

Every screen records the date and time of its last successful communication with the platform.

This information helps quickly identify whether a screen has recently gone offline or has been disconnected for a longer period.

Yes.

Each screen maintains an activity history showing important events such as:

• Content downloads
• Synchronisation
• Connectivity changes
• Status updates
• Playback activity

This provides valuable insight when investigating issues or reviewing the performance of a particular display.

Yes, where supported by the hardware.

Imagine allows compatible players to be restarted remotely, often resolving minor issues without requiring a technician to visit the site.

This can significantly reduce downtime and support costs across larger deployments.

Yes.

Imagine continuously monitors communication between the player and the platform.

If connectivity is interrupted, the issue becomes visible within the monitoring dashboard, allowing your team to investigate before it impacts future content updates.

Absolutely.

The monitoring dashboard has been designed to highlight screens requiring attention, making it easy to identify issues without searching through your entire network.

This allows support teams to prioritise the displays that need assistance first.

Yes.

Imagine has been developed to scale from a single display to enterprise deployments consisting of thousands of screens.

Powerful filtering, search tools and grouping options make it easy to manage even the largest digital signage networks.

Yes.

Simply search using the screen name, branch, location or other identifying information to quickly find the display you're looking for.

This saves valuable time, particularly when managing large deployments.

Yes.

Each screen includes a notes section where you can record useful information such as:

• Installation details
• Site contacts
• Network information
• Equipment installed
• Access instructions
• Service history

Having this information readily available helps streamline support and maintenance.

Yes.

Imagine allows you to upload photographs of each installation.

This gives your team a visual reference of the site, making it easier to identify equipment, confirm installations and assist technicians before they arrive on site.

Absolutely.

You'll be able to see when content has been successfully downloaded to each player, giving you confidence that scheduled campaigns are ready to play.

This is particularly useful when publishing large campaigns across multiple locations.

Imagine has been designed to help you identify issues quickly through its monitoring dashboard and reporting tools.

Depending on your deployment and requirements, additional notification options may also be available to help your team respond to important events even faster.

Monitoring gives you confidence that your digital signage network is operating as expected.

Instead of discovering problems when someone visits a site, you can identify and resolve issues proactively.

The result is:

• Improved reliability
• Faster problem resolution
• Reduced support costs
• Greater visibility
• Better customer experience
• Increased confidence in your digital signage network

For organisations managing multiple locations, these tools can save significant time whilst reducing unnecessary site visits.